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Patient satisfaction.

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Most women who undergo a vaginal birth will suffer from some degree of perineal tear, especially women who give birth for the first time. Perineal tears can cause major problems in both the short and long term for example pain, psychological distress, dyspareunia, prolapse, and incontinence.

Patient satisfaction.

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There are a number studies related to patients' satisfaction with health care. Since the Baltic States regained independence in 1990, a reform of the health care system took place in which a serious consideration is paid to health care quality. Patients' views are becoming increasingly important in the current health system. They provide information on effectiveness of healthcare and how it may be improved.The main objective of this study was to investigate inpatients experiences with the care and treatment given in Klaipeda hospitals in order to improve the quality of care and patients' satisfaction. Material and methods. A cross-sectional survey with questionnaires was made. The subjects of the investigation were patients (from 18 years old), hospitalized in internal and surgery departments in different Klaipeda city hospitals. The survey questions were divided into sections that broadly followed the patient's experience in the hospital. The analyses included descriptive statistics, interrelationship analysis between the different characteristics, and multiple logistic regression to estimate Odds for each of the independent variables in the model.Results. The study shows that 60-80 % of the respondents were satisfied with different parts and aspects of health care services. Satisfaction with getting enough time for discussion with the doctor was higher for younger, male and employed patients. Those from the city needed more understandable explanation from doctor about health condition or treatment plan. Doctors listened more to male patients compare to female. Those results were statistically significant. Conclusions. Majority of the patients were satisfied with hospitalization order in Klaipeda hospitals. Better physician communication skills can improve patient satisfaction and clinical outcomes. Physicians could more effectively facilitate patient involvement by more frequently using partnership-building and supportive communication.

Patient satisfaction.

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Patient satisfaction.

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Bakgrunn: Studien tar utgangspunkt i resultatet av en brukerundersøkelse om pasient-tilfredshet ved fysioterapipoliklinikken, Avdeling for Fysikalsk Medisin og Rehabilitering, Ullevål universitetssykehus i2003. Resultatet: av denne studien var at pasienter med et ikke-skandinavisk morsmål var signifikant mindre tilfredse med behandlingen enn øvrige pasienter. Hensikten med studien var å undersøke hvilke faktorer som er viktige for å oppnå pasienttilfredshet blant pasienter med et ikke-skandinavisk morsmål. Metode: Materialet besto av pasienter som hadde avsluttet sin behandling for en langvarig muskel-skjelettlidelse. De fleste hadde kommet fra Asia. De hadde ikke brukt tolk. Kvantitative og kvalitative forskningsmetoder samt en metodetriangulering ble benyttet. Tretti pasienter ble inkludert i den anonyme spørreskjemaundersøkelse. To fokusgruppe- intervjuer, ett med kvinner og ett med menn, ble gjennomført. Fenomenografi ble benyttet. Resultat: Det var i store trekk sammenfallende funn i den kvantitaive og kvalitative undersøkelsen. I spørreskjemaundersøkelsen var resultatetat eldre pasienter var mer fornøyde enn yngre. Det var ingen forskjell mellom kjønnene. Mange pasienter var ikke blitt bedre av behandlingen, men mange var likevel fornøyde. Det som betydde mest for tilfredsheten var at informasjonen og kommunikasjon var god, at fysioterapeuten var dyktig og hadde nok tid til pasienten. Lokalene, utstyr, etc hadde mindre betydning. Konklusjon: Resultatet indikerte at i tillegg til bedring av tilstanden var informasjon, kommunikasjon og tilstrekkelig med tid viktige faktorer for tilfredsheten blant disse pasientene. Dette er det viktig å ta hensyn til ved behandling av pasienter med fremmed kultur og språk.

Patient satisfaction.